What happens after you press send
Tell us the job
Pick the closest match: hot water cylinder, blocked drain, leak, gas or something else. Add your postcode, first name and mobile. A short note about the problem helps the tradie turn up with the right gear.
We check it is real
We check your mobile number works. Automated tools read your note and estimate how big the job is.
Local specialists see it
Tradies who cover your area and specialise in your kind of work are shown the job with your first name and suburb. Your number and email stay hidden from them.
One tradie takes it
The first to accept receives your first name, mobile, email and note. Nobody else gets those. If no local tradie accepts within 48 hours, tradies elsewhere in your region may see the job.
They ring you
The tradie talks it through, comes to look if needed and quotes. You deal with them directly and decide for yourself.
Who sets the price
The tradie who takes your job sets their own price, and PlumbMatch has no say in it.
Because your contact details go to a single tradie, you get one phone call rather than a string of them. We don't sell your details on.
What we check before a tradie sees any job
- A current PGDB licence for each named person who will do the work, and for their supervisor, looked up on the public register.
- The jobs they specialise in, so they only see work they actually do.
- Public liability insurance on file and an active NZBN.
- Their Google reviews, read by a real person.
What PlumbMatch is not
We are a referral service, not a plumbing firm. Nobody from PlumbMatch comes to your place, sets a price or does any plumbing, gasfitting or drainlaying.
Your quote, contract and any warranty sit between you and the tradie. The Consumer Guarantees Act says their work must be done with reasonable care and skill, and you can't sign those rights away.
If something goes wrong
Raise it with the tradie first, in writing. If that doesn't sort it out, complaints and disputes sets out your rights and where to take it. Worries about a licence or unsafe work can also go to the Plumbers, Gasfitters and Drainlayers Board (PGDB).
How we check tradies explains each check above in more detail.
Where your details are kept
PlumbMatch NZ is run from Australia, which is where your details are held. Some of the services we use are in the United States. The privacy policy explains what that means for you.